User Researcher

As a user researcher, you will help the team to understand the needs of the people who use the service, including those users who might have impairments and use assistive technologies.

Things to consider as a User Researcher

Make sure the team consider accessibility

As the direct link between the team and the users, it is important that the user researcher makes sure their needs aren’t de-prioritised.

Even before you have identified users in your own service, you can make your team aware of the GOV.UK user profiles and how different impairments might affect people using the service.

Research with a range of users

When doing user research in any phase, it is important to consider the range of people that will use your product or service

By including a wide range of people, we can better understand how the accessibility of the service will impact everybody who needs to use it.

Usability testing

When conducting usability testing, it’s important to understand if it will work on different assistive technologies.

Recruiting and observing users who use devices such as screen readers, screen magnifiers and speech recognition software can help the team to understand if the service is going to be accessible when it goes live.