Types of personal information we collect
If you contact us by email and you want a reply, we collect:
- questions, queries or feedback you leave
- your email address
- your name
This data can be viewed by authorised people in DWP Digital, to:
- gather feedback to improve our services
- respond to any feedback you send us, if you’ve asked us to
Where your data is stored
If you contact us by email, we store your data on secure servers in the European Economic Area (EEA).
Keeping your data secure
Sending information over the internet is generally not completely secure, and we cannot guarantee the security of your data while it’s in transit.
Any data you send is at your own risk.
We have procedures and security features in place to keep your data secure once we receive it.
Disclosing your information
We will not share your information with any other organisations for marketing, market research or commercial purposes, and we do not pass on your details to other websites.
You can find out what information we hold about you, and ask us not to use any of the information we collect.
Links to other websites
The DWP Accessibility Manual contains links to other websites.
Following a link to another website
Following a link to the DWP Accessibility Manual from another website
Personal information charter
For more information, you can read the DWP Personal information charter.