Accessibility statement

This accessibility statement applies to the DWP Accessibility Manual at .

This website is run by DWP. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate all of the website using just a keyboard
  • navigate all of the website using speech recognition software
  • listen to all of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or you need information in an alternative format, contact us about accessibility.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

DWP is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 20 November 2020. It was last reviewed on 20 October 2020.

This website was last tested week commencing 01 November 2023. The test was carried out by DWP using a combination of automated and manual testing.

The manual is on a modified version of the GOV.UK Design System which has already been accessibility audited. Additionally, We did automated and technical testing on each page template. This is to check the code and the content against each of the WCAG criteria.

We have conducted usability testing to make sure the manual can be navigated using a keyboard and assistive technologies: Voiceover, NVDA, JAWS, Dragon and Zoomtext.