Accessibility testing often applies to webpages, applications and online tools. However, within DWP, colleagues at all levels send out communications in the form of:

  • Word documents
  • PowerPoint presentations/slide decks
  • Emails
  • PDFs.

This section will provide guidance to help you to ensure that your communications are as accessible as possible.

Remember: It is not only DWP customers that have disabilities and use assistive technologies; many of our employees do too. Please always consider that your communications may be received by a colleague who is using assistive technology as part of their work life.

Microsoft Word

Guidance: How to make your Word documents accessible

Microsoft PowerPoint

Guidance: How to make your PowerPoint presentations accessible


Guidance: How to make your emails accessible


Guidance: Information about PDF accessibility